64ph Privacy Policy

1 Introduction

64ph is committed to protecting the privacy and personal data of all players and visitors who use our platform. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal information collected through the 64ph website, mobile platform, customer support channels, and any other services we provide. It governs how we handle your data from the moment you visit our platform through the entire lifecycle of your account.

By registering a 64ph account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this policy, please discontinue use of the platform.

2 Data We Collect

64ph collects personal information that is necessary to provide our services, comply with regulatory requirements, and maintain the security and integrity of the platform. The categories of data we collect include:

We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect biometric data unless specifically required by applicable law.

3 How We Use Your Data

64ph uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your 64ph player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to all 64ph games, betting markets, promotions, and other platform features.
• Financial Transactions: To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and debit card, and to maintain accurate transaction records.
• Regulatory Compliance: To fulfill our obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and the Data Privacy Act of 2012, including Know Your Customer (KYC) verification.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the 64ph platform.
• Responsible Gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the 64ph platform.
• Marketing Communications: To send you promotional offers and updates about 64ph, where you have provided consent to receive such communications. You may opt out at any time.

4 Legal Basis for Processing

64ph processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide you with access to the 64ph platform and its services as described in our Terms & Conditions.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including gaming regulations, AML obligations, and KYC requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your data protection rights.
• Consent: For certain processing activities, such as marketing communications, we rely on your explicit consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

64ph does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: We engage trusted third-party service providers who assist us in operating the 64ph platform, including payment processors, identity verification providers, IT infrastructure providers, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
• Regulatory Authorities: We may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law or regulatory directive.
• Law Enforcement: We may disclose your data to law enforcement agencies where required by a valid court order, subpoena, or other legal process under Philippine law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 64ph's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

In all cases of data sharing, 64ph takes reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy.

6 Cookies & Tracking Technologies

64ph uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze platform usage. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including maintaining your login session and security tokens. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players interact with the 64ph platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your platform settings and preferences, such as language and display options.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 64ph platform. We do not use cookies to serve third-party advertising.

7 Data Retention

64ph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• Support Communications: Retained for up to three (3) years from the date of the communication, or longer if relevant to an ongoing dispute or regulatory matter.
• Technical & Usage Data: Retained for up to two (2) years from collection, unless required for longer retention by law or legitimate security purposes.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 64ph will securely delete or anonymize the data.

8 Data Security

64ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 64ph platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorized 64ph personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing of the 64ph platform.
• Multi-factor authentication options for player accounts to prevent unauthorized access.
• Continuous monitoring of platform activity for suspicious behavior and potential security threats.

While 64ph takes all reasonable steps to protect your personal data, no system is completely immune to security risks. We encourage you to use a strong, unique password for your 64ph account and to enable any available security features.

9 Your Rights as a Data Subject

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 64ph:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed by 64ph, as described in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that 64ph holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that 64ph holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data protection rights have been violated.

To exercise any of these rights, please contact the 64ph support team via live chat. We will respond to all data subject requests within the timeframes required by applicable law.

10 Children's Privacy

The 64ph platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 64ph platform, please contact our support team immediately.

11 Third-Party Links

The 64ph platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the 64ph platform and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit, as 64ph has no control over and assumes no responsibility for their content or privacy practices.

12 Changes to This Privacy Policy

64ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Any changes will be posted on this page with a revised "Last Updated" date. Where changes are material, we will make reasonable efforts to notify registered players via email or an in-platform notification.

Your continued use of the 64ph platform following the posting of any changes to this Privacy Policy constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of how we protect your data.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 64ph, please contact our Data Protection Officer via our customer support team, available 24/7 through the live chat feature on the platform.

You may also reach us by email at: privacy at 64ph.app

For complaints regarding data privacy violations, you may also contact the National Privacy Commission of the Philippines at privacy.gov.ph (please visit their official website directly).